Chris' Blog

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How to Triple Your Business

"The skill sets for individuals to achieve excellence may differ, but the mindset is the same."

We help agents, brokers and companies develop value based businesses.  We firmly believe that to achieve long term success and venture into the elusive significant, you need to create a business that stands on principle and shared values.  We help clients discover and articulate their values and strengths to develop a strong and profitable marketing plan that attracts people who care about the same things the client cares about and truly appreciates the clients strengths.  Prospecting methods are all build and tailored around the client's individual personality.  And we walk out the execution of the business plan with them to ensure everything is bundled up to contribute to their business' overall culture and brand.

Every client is different, there are no cookie cutter business plans when you come from a values based proposition.  Every client's history, skill set and background varies and so every business takes on a identity of its own.  We aren't interested in giving one map to success, we are interested in working with clients to provide THEIR map to success and significance.   

Mindset through is shared and similar.  There is a world of difference in mindset between those that casually play with this business as a hobby,  those that treat it as a job or career and those that approach it like a business.  Not only do the results vary wildly, but they actually think differently.  As a real estate professional, you can and should work on your skill sets, but nothing will bring you better and faster results than working on your mindset.

 

 

Carpe diem,

Chris

 

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0 commentsChris Pollinger • October 30 2008 11:13AM

Mastery Coaching - Tool of the Week

Tool of the Week - 10 Goals to Reach in the Next 90 Days

What are the goals you most want to set for yourself for the next 90 days?

Please select only those goals that you really want, not the ones you should, could, oughta, or might want. You will want to look deep inside, write down your 10 personal and professional goals, and discuss these with your coach. When you set the right goals for yourself, you should feel excited, a little nervous, and ready and willing to go for them!

Don't select the goals you historically have chosen but never reached, unless you're in a much better position to reach them now...

To download the tool click here

 

Carpe diem,

Chris

 

You can also click on one of the following links to have the mastery coaching blog with helpful life and business tidbits geared to real estate's elite delivered to your computer,

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1 commentChris Pollinger • October 29 2008 02:30PM

Tmeless Wisdom

I have a treasured gift in my office.  It is a little book entitled "Real Estate Salesman's Handbook" and it was Published in 1942 by the National Association of Real Estate Brokers.  As you thumb through the pages you immediately notice how much has changed in our field in the last 65 years.  The sample contract consists little more than a paragraph, the closing paperwork is a single page, and there is a complete lack of reference to woman in the industry.   

In fact, many of the section headers would never pass through the Politically Correct filter of today, and the individual sales tactics are a throwback to the movie "Glengarry Glenn Ross" days.  But if you look further, you leave the funny stuff behind and get to see how much our industry has remained the same.  For example, the section on "Happiness is more important than price" is just as brilliant today as it was back then. 

We sometimes get caught up in the newest gadget, widget or tool.  We tend to get caught up in the never ending quest for the "magic bullet" and lose sight of the wisdom of the old fundamentals.  Yes, we do things differently that we did before, but we still need to do the things we did before.

The secrets to building a successful real estate business in 1942 are the same as today.  Constantly meet new people, take care of the people you know, be a student of your craft and be an expert at what you do. 

 

Carpe diem,

Chris

 

You can also click on one of the following links to have the mastery coaching blog with helpful life and business tidbits geared to real estate's elite delivered to your computer,

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2 commentsChris Pollinger • October 29 2008 01:10PM

How to get Paid with Direct Marketing.

 

Consistency is absolutely key.  Consistency will trump all other factors.  Rule of thumb is 1 x week for the first 10 weeks then every 10 days until you have 35% market share or more.  Only then can you go to 2 x a month.  With that said, I will tell you that in our media planning with clients we stack the mail to reflect the coming trends in production.  For example, we do less mailing in November and December (1 piece each) and save the extra pieces for February and March which is 6-8 weeks before the busy listing season. It's a game of impressions a year and keeping top of mind. Anything less is a waste of money. 

Branding will save you money.  If you are going to take on a direct mail campaign to a geographic farm or target market it will save you thousands of dollars to pay someone to help brand yourself well.  Every piece should fit together and be easily recognizable as yours.  Every message should have a consistent thread that ties back into your brand and tagline.  Good marketing campaigns don't start from scratch every time you send something out, they build on the previous messages and tie into the future ones.

Budget before you get started.  Budget for a year at a time.  We encourage clients to take 15-20% of their gross commissions and put them into their marketing budgets if they are wanting to grow (10% if they want to maintain).  Out of the money that comes in, we allocate and take on mail campaigns is 12 month intervals. Only take on the amount of houses that you can dedicate and be consistent for a 12 month period.  It is better to have a smaller number of homes and do it right than run out of marketing funds or cut corners.

Purpose is essential.  Ask yourself what it is you are trying to accomplish with each piece.  Every piece should have a reason and clear and distinguishable benefit to the recipient.  Every card needs to be written from the "what's in it for them" perspective.  If you are sending out cards to try and get the phone to ring, every card should have a reason and call to action to do so.  Plan your campaigns a year at a time, not only will they make more sense and tie together with your branding better, but you will see a much better return on investment with a focused campaign.

Automate everything.  Once you have your year planned out, send the camera ready files to the printer with your schedule and credit card.  Let them handle the printing, addressing and mailing and charge your card as they go.  The less interaction you have with the process the less opportunity for unnecessary delays and to mess it up. 

 

 

Carpe diem,

Chris

 

You can also click on one of the following links to have the mastery coaching blog with helpful life and business tidbits geared to real estate's elite delivered to your computer,

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2 commentsChris Pollinger • October 27 2008 11:40AM

Leadership Principles from Starbucks

I read a couple of books a week.  I am a life-long learner and hold to the philosophy that I can learn something from everyone.  With that said, some books are better than others and every once in a while I come across a really great one.  It's Not About the Coffee: Leadership Principles from a Life at Starbucks by Howard Behar is one of those books.  In fact, I would reccomend this book as one of the top 5 I have read this year. Howard Behar is not only the author of It's Not About The Coffee: Leadership Principles from a Life at Starbucks. He is also the former president of Starbucks Coffee Company International. He started working at Starbucks in 1989 when the company had just begun to venture outside the Northwest region. Initially serving as vice president of sales and operations, he grew the retail business from 28 stores to more than 400 stores by the time he was named president of Starbucks Coffee International in 1995. Under Behar's leadership, Starbucks opened its first location in Tokyo in 1996. Following this historic opening, over the next three years he introduced the Starbucks brand across Asia and the United Kingdom. After a two-year hiatus, he returned to Starbucks as President of Starbucks North America until his retirement in January 2003. He has been a director of the company since 1996.

Here's a synopsis of the books fantastic points:

1. Know Who You Are: Wear One Hat

Our success is directly related to our clarity and honesty about who we are, who we're not, where we want to go, and how we're going to get there. When organizations are clear about their values, purpose, and goals, they find the energy and passion to do great things.

2. Know Why You're Here: Do It Because It's Right, Not Because It's Right for Your Resume

The path to success comes from doing things for the right reasons. You can't succeed if you don't know what you're trying to accomplish and without everyone being aligned with the goal. Look for purpose and passion in yourself and the people you lead. If they're not there, do something.

3. Think Independently: The Person Who Sweeps the Floor Should Choose the Broom

People are not "assets," they are human beings who have the capacity to achieve results beyond what is thought possible. We need to get rid of rules-real and imagined-and encourage the independent thinking of others and ourselves.

4. Build Trust: Care, like You Really Mean It

Caring is not a sign of weakness but rather a sign of strength, and it can't be faked-within an organization, with the people we serve, or in the local or global community. Without trust and caring we'll never know what could have been possible. Without freedom from fear, we can't dream and we can't reach our potential.

5. Listen for the Truth: The Walls Talk

Put the time into listening, even to what's not said, and amazing results will follow. You'll know what you're customers want, you'll know why the passion is missing from your organization, you'll learn solutions to problems that have been sitting there waiting to be picked.

6. Be Accountable: Only the Truth Sounds like the Truth

No secrets, no lies of omission, no hedging and dodging. Take responsibility and say what needs to be said, with care and respect.

7. Take Action: Think like a Person of Action, and Act like a Person of Thought

Find the sweet spot of passion, purpose, and persistence. "It's all about the people" isn't an idea, it's an action. Feel, think, do. Find the balance, but act.

8. Face Challenge: We Are Human Beings First

Use all the principles to guide you during the hardest times. If the challenge is too big, if you're stuck, take smaller bites. But remember to put people first, and you'll find the guidance you need.

9. Practice Leadership: The Big Noise and the Still, Small Voice

Leading can be the noisy, "I'm here!" kind of thing. But don't ever forget that leaders are just ordinary human beings. Don't let the noise crowd out the truth. Listen to your still, small voice. Let quiet be your guide.

10. Dare to Dream: Say "Yes," the Most Powerful Word in the World

Big dreams mean big goals, big hopes, big joys. Say "yes" and enjoy all that you are doing, and help others to do the same.

 

Carpe diem,

Chris

 

You can also click on one of the following links to have the mastery coaching blog with helpful life and business tidbits geared to real estate's elite delivered to your computer,

To subscribe to the mastery coaching blog via email

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9 commentsChris Pollinger • October 24 2008 11:04AM

Mastery Coaching - Tool of the Week

Tool of the Week - Clean Sweep Program

You have more natural energy when your environment, health and emotional balance, money, and relationships are all operating at a high level.

The Clean Sweep program consists of 100 items that, when completed, give you the vitality and strength you want.

The program can be completed in less than one year.

To download the assestment click here

Instructions

There are four steps to completing the Clean Sweep program.

Step 1: Answer each question.
If true, check the box. Be rigorous; be a hard grader. If the statement is sometimes or
usually true, please do not check the box until the statement is virtually always true
for you. (No credit until it is really true!) If the statement does not apply to you or will
never be true for you, check the box. (You get credit for it because it does not apply or
will never happen.) You may change any statement to fit your situation better.

Step 2: Summarize each section.
Add up the number of True boxes for each of the four sections and write those amounts
where indi¬cated. Then add up all four sections and write the current total in the box on
the front of this form.

Step 3: Color in the progress chart on the front page.
Always work from the bottom up. The goal is to have the entire chart filled in. In the
meantime, you will have a current picture of how you are doing in each of the four
areas.

Step 4: Keep playing until all boxes are filled in.
You can do it! This process may take 30 or 360 days, but you can achieve a Clean Sweep!

Carpe diem,

Chris

 

You can also click on one of the following links to have the mastery coaching blog with helpful life and business tidbits geared to real estate's elite delivered to your computer,

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9 commentsChris Pollinger • October 23 2008 03:37PM

Can we be real?

Can we be real?

I got an interesting email from an agent this week.  No, she's not a client, just someone who had heard that I might be able to help her with a problem she was having.  Someone had taken the time to register a URL, build a website with enough SEO savvy to get top Google ranking that was completely dedicated to telling the world what a horrible agent she was.  Seriously, at first I thought it was funny, then sad, then aggravated.  I wasn't angry at the poor guy who felt swindled (although the comments about this person's heritage and family were, well, unfair), I was frustrated that her interest was not in making thing right, but in covering it up.   

This morning on Google there were about 1,650,000 results for I hate realtors (which took 0.17 seconds).  That is 1.65 million times that someone wasn't slightly disappointed but angry enough to take the time to go online and say something about it.  In last year's Harris Interactive poll on "prestigious" careers real estate agents and brokers rated dead last.  The interesting dynamic is the top of the list are the careers that are where many of the real estate community come from.  Why?  and maybe a better question is "What are we, as the minority of professionals, going to do about it?"

 

http://www.usnews.com/usnews/images/biztech/graphics/20070802lowprestige.png http://www.usnews.com/usnews/images/biztech/graphics/20070802highprestige.png

 

We need to start taking seriously the realities the problems within our industry and take a stand to clean them up.  We need to increase our standard of service - not for marketing purposes - but because it is the right thing to do.  We need to stop making excuses and start finding solutions on how to sell those listings that we took on.  We need to take ownership and responsibility (I know neither of those are very popular concepts in society), stop playing the blame game and actively turn the tide of perception for what we do.

I know how hard we work as professionals, how much we do and to what lengths we must go to get the job done.  The problem is that those that are good and do the job well are silent about it and those who are bad do all the talking.  Walk the talk, talk the walk and be a light of hope to your local community. 

Carpe diem,

Chris

 

You can also click on one of the following links to have my daily mastery coaching blog with helpful life and business tidbits geared to real estate's elite delivered to your computer,

To subscribe to the mastery coaching blog via email

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3 commentsChris Pollinger • October 22 2008 02:25PM

How to Raise Your Standards until You Are Inspired By Them

How to Raise Your Standards until You Are Inspired By Them

These are the strategies to keep my tolerations at bay. You'll want to adapt these to fit for your personality and situation, of course, and add new ones that work best for you. But, it's a place to begin your thinking.

  1. Outsource your problems.
    Personal or business problems, dilemmas or confusion can all be out-sourced. By that, I mean that you can hire someone who understands the nature of the problem and help you fix it in relatively short order.

  2. Bring in help.
    Most tolerations are caused because we are too busy or tired to take care of things properly when they occur and thus be become a toleration. Bring in a house cleaning service, hire a professional organizer to get your papers in order, work with a trainer to handle your body, get someone to baby-sit you each week if you have to, as you clean up your clutter. Hire the neighborhood kid for gardening, have the store deliver your food for you, have someone 'on call' for concierge duties/errands. It's all do-able IF you're willing to stop suffering.

  3. Understand the nature and source of toleration.
    Tolerations don't just happen by themselves -- something causes them.

  4. See the "good" in the toleration.
    Tolerations can have some real benefits, even if they are ultimately costly. Think of the oyster with the bit of sand or shell that irritates it. The byproduct can be a beautiful pearl. The question to ask yourself is "Can I afford the cost of this toleration?" Sometimes the answer is yes and sometimes it is no. You don't have to eliminate tolerations just because you notice them.

  5. Involve your partner/friends.
    Getting rid of tolerations can be a lonely task if everyone around you doesn't understand what you're talking about.I highly recommend you find one or two key people in your life who are open to this focus for the next 6 months and then both of you can support each other.

  6. Adopt the TFZ mantle.
    This may seem obvious, but we believe that just by starting to call yourself a TFZ (Toleration-Free Zone) that you start to change and will start to tolerate less

  7. Restore your integrity.
    If you've got cracks in your integrity, you are providing a feeding ground for tolerations. Think of a crack in the asphalt. Come winter when ice forms, the crack will get wider. And then comes a heavy truck and "all of a sudden," you've got a pothole in the street. I put all of a sudden in quotes, because we all know that potholes don't just happen. They start with a crack. It is the same with tolerations. They start in the cracks and crevices of where your integrity isn't strong.By integrity, I mean what "you're doing that is not the best for you." You restore integrity by telling the truth and then putting that truth into action by changing yourself, your behavior and/or your environment.When your integrity is strong, you have very few tolerations -- there is no place for them to 'start.'

  8. Raise your standards and extend your boundaries.
    Most of us put up with things because our standards or boundaries are too weak. Too much stuff comes in through our filters (boundaries) over the transom (our standards). The trick is to increase both, which better filters out the thousands of events or things during the day that can stick to you or your environment and become a toleration.

  9. Recognize the opportunity costs that tolerations carry.
    There is a cost to everything. You can measure this cost in several ways -- the cost of time it's taking you to read this, or the financial cost of maintaining your lifestyle or the physical cost of stress to your body.There is also a type of cost called an opportunity cost. In other words, it's the opportunitiesthat you cannot have because you are currently working on/benefiting from the opportunities younow have.

  10. Simplify your life.
    One of the best ways to reducing tolerations is to simplify your life. Complex lives create lots of particles to manage and that can go wrong. A simple life reduces the chance that you'll have lots to tolerate. Some people think that you can't have a rich life if it's simple one. A simple life IS generally quieter, but rich in the subtleties.

 

3 commentsChris Pollinger • October 21 2008 02:21PM

The First Step is Always the Same

Here's a tidbit worth it's weight in gold by a good friend who is also a very smart Investment Advisor.

The First Step is Always the Same
by Mark Rembert, CEO, Reap Investments, LLC

When it comes to achieving your financial goals the first step is always same.  No matter where you are on the financial spectrum everyone starts with the same first step.  Whether you want to retire, start a business, go on a dream vacation, buy a second home, start a college fund for the kids, or whatever your financial goal it all starts with one simple step.  Save money!  It may be simple but that doesn't necessarily translate into being easy.  In order to have the tool you need to actively pursue your dreams you have to spend less than you make.

"We are all self-made.  But only the successful will admit it." Unknown

 

     In the 1940 essay, The Common Denominator of Success Albert E.N. Gray tells of his journey to discover the secret to success.  After pouring through numerous biographies, autobiographies, dissertations, and the lives of successful men, Mr. Gray discovered this powerful and vitally important common denominator.  "The common denominator of success - the secret of success of every man who has ever been successful - lies in the fact that he formed the habit of doing things that failures don't like to do." (Albert E.N. Gray, 1940)

     If you want to be financially successful you must separate yourself from the masses.  You must be able to do the things that most others do not like to do.  For us the first step is clear, you must live within your means, you must save money.  The following chart from the Bureau of Economic Analysis, U.S. Department of Commerce shows us that the vast majority of Americans do not save money and/or those who do save very little.

a

Thus applying the common denominator of success you can see that the first step is critical because you will be doing something that most people fail to do.  Think of it this way: Being Financially Independent => In the Minority <= People Who Save Money. 

     So why haven't I been able to save money?  Once we understand the importance of saving money and how it puts us on the track to wealth we change our attitude and become motivated.  The problem is that motivation and attitude are not enough.  In order to be successful you must transform your words, thoughts, and efforts.  These three transformations are true for financial success and are definitely applicable for implementing the first step.  In order to achieve your financial goals you must transform the words you use, you must transform how you think, and you must transform where you place your efforts.  For some this may be a reminder and serve to refresh and refocus what you are already doing.  For others this may be new and will require a little introspection to grasp how this works.  Because it is so important to our future success we will explore these three transformations further.  Remember it's simple but not necessarily easy.

     The first transformation required for success seems inconsequential but is possibly the most important of all transformations.  Transforming your words.  One of the most powerful things you can do is to change your vocabulary.  Vocabulary is a big part of learning any new specialty. If you want to achieve success in a particular field you must learn the vocabulary.  Doctors, Lawyers, and Wall Street Brokers all use their own language.  Words affect our thoughts, thoughts affect our actions, and actions affect our success.  We all know the subtle difference between "I need" and "I want" or "I can" or "I can't".  The words you use set the stage, they program your life.

     If you want to save money you have to change the words you use. For example, some of us like to justify our spending by saying "I deserve it" but what we should be asking is "Can I afford it?" meaning what will it cost me in terms of achieving my financial goals and dreams.  You can treat yourself but only to the extent that you can afford it and it doesn't detract from your financial goals.  If you're always saying that "I never have enough money" and "I can't save a dime" then what is the most likely outcome.  It truly is the little decisions that compound over time to add up to wealth or indebtedness.  When you consciously understand the impact of the little decisions you begin to change the words you use and that changes the way you think. 

     Transforming your words is not enough you must also transform your thoughts.  Thoughts shape your life.  If you want to change something in your life you must change the way you think.  Often times the reason we don't save money is because we think it is about denying yourself.  If you operate out of this paradigm you will find saving money to be an unrewarding activity.  You'll feel that you are constantly giving up things, denying yourself, and missing out.  Through that paradigm it's no wonder you don't save money (i.e. spend less than you make.)

     You must shift your paradigm and see saving money for what it really is.  It's about opening up opportunity, about giving yourself the one tool you need to actively pursue your dreams.  Saving money isn't about denying yourself it is about taking control and becoming actively engaged in building wealth and creating possibilities.  You can't retire, start a business, go on a dream vacation, buy a second home, start a college fund for the kids, or achieve any financial goal without saving.  Still some people plan on a windfall or the winning the lottery to achieve these goals.  They never realize the power to change and to achieve their financial goals is as simple as spending less than you make.  Once you make the paradigm shift you begin to transform your thoughts you'll look at saving money in a whole new way.  No longer is it about denial.  Instead it is about unlocking the life you've dreamed and reaching your financial goals.  Shifting your paradigm to this new way of thinking revolutionizes the decisions you make about money and directly impacts your desire and ability to save money.  With this knowledge in hand you'll begin to transform your efforts.

 

     "If you want something you've never had you have to do something you've never done."
(Unknown)

     Transforming your efforts requires a change in the way you have approached things in the past.  We must make decisions and choices that we have not been making (usually the ones we know we should make but don't).  Some have this part locked on but others know they could be putting forth more effort.  But effort for effort's sake is not the point.  Misguided effort just compounds the problem.  The key is to focus on what you can control.  You could be putting forth tremendous effort but if your efforts are focused on things you can't control you will get frustrated and withdraw.

     This is especially true when it comes to the little things.  For example, if you have made a commitment to saving and someone asks if you want to spend money on a new Rolex you'll probably say no and stay committed to our goals.  However if you're hungry and you're asked if you want to go out to eat you might easily say yes.  Then while out to eat you figure what's a few extra dollars for desert and/or drinks.  Next thing you know your spending money on things you really don't want.  We must be consciously aware of the little things that sneak up and cause us to lose focus on what is truly important in our financial picture.

     It's important that you focus on the things you can control not on the things you can't.  Most of us spend time focusing our efforts on things we can't control at the expense of things we can.  For example, we hear about people concerned about the price of gas but for most of us, despite the hype, there is very little we can do to affect the price of gas.  Despite complaining about gas it doesn't stop some from driving to the mall and spending money on clothes they don't really need.  Often we think we don't have enough money because we don't make enough money.  So we don't coupon shop or recycle cans (things within our control) because that stuff seems insignificant.  Instead, we focus on how much money we make (out of our control) which causes us to lose focus on the everyday little things we can do. 

     The key to transforming your efforts is to walk your talk or at least, in the beginning, stumble your mumble.  Focus your efforts on things you can control and make decisions and choices about what you will do with your money based on what is truly important to you.  There are lots of little decisions that add up over time and mean the difference between success and failure.  You should endeavor to align your efforts with reality, to focus on the little things you can control and stop using the big things as a distraction or excuse.
The first step is the same for everyone no matter how much money you have.  You have to save money, you have to spend less than you make.  If you make a million dollars and spend $1.2 million then you are broke.  Remember, the rich have the same problems as everyone else just with more zeros.  In order to accomplish this simple yet sometimes difficult task we must transform our words, thoughts, and efforts.  Our words, thoughts and efforts have immense power.  Choose them carefully and begin to create a successful life and achieve your financial goals.

 

Carpe diem,

Chris

 

You can also click on one of the following links to have my daily blog with helpful life and business tidbits geared to real estate's elite delivered to your computer,

To subscribe via email

To subscribe via RSS reader

 

If you would like to know a little more about us, feel free to visit our website at www.mastery-coaching.com

 

7 commentsChris Pollinger • October 20 2008 06:10PM

Mastery Coaching - Tool of the Week

Tool of the Week - Class Act Program

One of the highest compliments an individual can receive is to be called a person of character-a class act.

This program is designed to help you understand where you are along this path and to give you ideas for areas worth developing.

The Class Act 100 program includes a list of 100 character traits, life skills, special qualities, and personal practices that will help you to both become and feel like a class
act, naturally.

To download the assestment click here

Instructions

There are four steps to completing the Class Act 100 program.

Step 1: Read each statement and fill in the appropriate circle.

Step 2: Add up your circles.
After you've filled in the appropriate circles, add up the number of right-hand circles for each of the 10 sections and write your "count" on the line provided.

Step 3: Fill in checklist boxes.
After you've written down your score for each section, fill in the boxes of the checklist provided to match the summary number at the end of each section. Fill in the boxes from the bottom up.

Step 4: Each month, come back and update your progress and scores.
Most people who take this profile score 20-50 the first time out and add three to five points per month.

Carpe diem,

Chris

 

You can also click on one of the following links to have my daily blog with helpful life and business tidbits geared to real estate's elite delivered to your computer,

To subscribe via email

To subscribe via RSS reader

 

If you would like to know a little more about us, feel free to visit our website at www.mastery-coaching.com

5 commentsChris Pollinger • October 17 2008 03:17PM